Resume

Michael Rajkumar Muthuswamy David

Senior Technical Writer / Documentation Lead specializing in API and platform documentation for cloud, data, and infrastructure products. I partner with engineering to produce documentation that is accurate, testable, and release-ready.

Core strengths

• API & developer documentation: OpenAPI/Swagger, endpoint documentation, examples, error models
• Documentation leadership: standards, templates, review workflows, and quality gates
• Docs-as-code: Markdown-first workflows, versioning, and CI publishing patterns
• Platform & operations docs: Kubernetes/Linux deployment guides and runbooks
• Security documentation: hardening baselines, least privilege guidance, verification steps

Professional experience

Hewlett Packard Enterprise (MapR) — Senior Technical Writer

2018 – Present (7 years)

• Lead documentation for enterprise data platform serving Fortune 500 customers; own 200+ API reference pages and 50+ operational guides across MapR Data Platform and HPE Ezmeral product lines.
• Established docs-as-code workflows using MkDocs and GitHub Actions, reducing documentation publish cycles from days to hours and enabling continuous delivery.
• Created API documentation standards adopted across 3 product lines, improving developer onboarding metrics and reducing integration support tickets by approximately 30%.
• Authored Kubernetes deployment guides, troubleshooting runbooks, and monitoring documentation used by 100+ enterprise customers in production environments.
• Integrated AI-assisted drafting tools into documentation workflow, cutting initial draft time by 40% while maintaining rigorous SME review and technical accuracy standards.
• Collaborated with 15+ engineering teams across data services, security, and platform infrastructure to capture accurate system behaviors and integration patterns.

Qualcomm — Staff Technical Writer

2015 – 2018 (3 years)

• Documented developer-facing APIs for Snapdragon platform SDKs, supporting 10,000+ external developers building mobile, IoT, and automotive applications.
• Created API reference documentation for 150+ endpoints across multiple platform releases, including authentication flows, hardware abstraction layers, and integration patterns.
• Standardized documentation templates and style guides that reduced peer review cycles by 25% and improved cross-team consistency.
• Collaborated with 20+ engineering teams to translate complex platform behaviors into clear, actionable developer guidance.

Pitney Bowes — Documentation Manager / Senior Technical Writer

2012 – 2014 (2 years)

• Managed documentation team of 4 writers delivering content for enterprise mailing, shipping, and location intelligence solutions.
• Established documentation metrics and KPIs, achieving 95% on-time delivery rate across quarterly product releases.
• Created structured workflows and onboarding materials that reduced new writer ramp-up time from 6 weeks to 3 weeks.
• Led content migration to single-source publishing system, reducing maintenance overhead by 40% and enabling multi-format output.

Adobe Systems — Principal Technical Writer

2010 – 2012 (2 years)

• Documented Adobe Experience Manager APIs and integration patterns for enterprise content management customers.
• Created developer onboarding documentation that reduced time-to-first-success for new integrators by 50%.
• Partnered with product management to align documentation roadmap with major platform releases.

Oracle Corporation — Senior Technical Writer

2007 – 2010 (3 years)

• Owned API documentation for Oracle Fusion Middleware, supporting enterprise Java developers building SOA applications.
• Delivered documentation for 3 major releases with zero critical documentation defects at launch.
• Contributed to documentation standards that improved consistency across 50+ writers in the middleware documentation team.

Sun Microsystems — Technical Writer

2003 – 2007 (4 years)

• Documented Java EE platform APIs and SDK references used by millions of developers worldwide.
• Created integration guides and troubleshooting content for enterprise application server deployments.
• Contributed to documentation standards adopted across Sun's developer documentation organization.

Earlier Roles — Adeptia, Ixia, and others

1999 – 2003 (4 years)

• Built documentation foundations for early-stage enterprise software products in integration and network testing domains.
• Created API documentation, user guides, and installation manuals from product inception through multiple releases.

Tools & Technologies

Education & Certifications

• Master of Computer Applications — University of Madras (1997)
• Certified Ethical Hacker (CEH) — EC-Council
• LPIC-1 — Linux Professional Institute
• SUSE Certified Administrator